Why SaaS is more important than ever for Energy Suppliers

Energy suppliers are facing numerous challenges, which is why the ability to quickly react to customer needs and business priorities has never been more important. We take a look at how SaaS is more important than ever for energy suppliers.

What is SaaS?

What are the main benefits of SaaS for energy suppliers? 

There are numerous benefits energy suppliers get from SaaS and utilising it is vital to keep up with your rivals in this highly competitive market. Here’s just a few of the main benefits:

Cutting costs

 An energy supply company that utilises SaaS can massively reduce their infrastructure and computing costs as well as slash the headaches and expense caused by downtime. The costs of maintenance and chances of problems are also greatly reduced as it is handled by the service provider and not in house.

Remote use

When the Covid-19 pandemic hit, and national lockdowns were imposed energy suppliers with SaaS in place were able to quickly move their services and employees to remote working. Being on the cloud means that the tools needed to run your business are accessible from anywhere. It also allows for remote working, meaning that customers can be served at any time of the day or night without the need to keep offices open 24/7.

Rapid price changing

With energy bills rising consumers are on the lookout for the best tariffs. SaaS allows a supplier to rapidly change pricing and react to market changes with the minimum of fuss. This speed can give a company an edge against its competitors.

Improved Customer experience

An energy suppliers’ ability to provide a first class customer experience is the major difference between a great supplier and a bad one. SaaS can empower customers to manage their accounts, switch tariffs and easily change their payment schedules. Giving the customer more control will also save your employees time and allow you to focus on other areas of the business.

Give your customers complete control over their preferred and used energy services with Dyball Associates Self-Service Portal.

Data analysis

Thanks to the smart meter rollout energy suppliers now have access to a wealth of real time data about how their customers behave. SaaS allows a business to rapidly gain insights from the data, allowing it to stay ahead of the curve when it comes to market trends.

The days of waiting hours or days for a report to be batch-processed or having to read data aggregated in spreadsheets that require highly analytical minds to decipher correctly, with little human-error is long gone.

Dyball Associates SaaS DCC Adapter aims to provide a simple, effective complete service that allows you to concentrate on your core business activities.

Scalability 

Growing an energy supply business is hard work, but it can be even harder if you’re trying to figure out how to grow and scale up your software solutions too. By partnering with an experienced SaaS provider like Dyball Associates you will be able to find the software solutions you need to expand and thrive.

Also read: Dyball’s Energy Industry Software – What do we offer?

Looking to enter the UK energy market? Dyball Associates team of energy market consultants can guide you through the steps to get qualified and attain your gas or electricity licence. 

Whether you’re looking for electricity and gas systems or support on starting an energy supply company, Dyball Associates can help. 

Further Reading

How long does it take to switch energy supplier and how can suppliers ensure they make them quickly?

Energy Suppliers must embrace new technology and improve communications to serve the next generation of consumers says new report

How should Energy Suppliers explain Energy Bill Increases?

Dyball Associates are proud to help new supply businesses successfully launch in the UK market.

Through our energy market consultancy services, and the software we’ve developed, we’re supporting new UK electricity and gas suppliers to get set up and start supplying.

For more information on how to start and manage an energy company, get in touch with Dyball Associates today.