Energy Supplier CRM System

Energy Supplier CRM  & Energy Billing System


Customer management services


Multiple customer contacts


Customer portal integration

Easy Configurations


Our Energy Billing Solution and Customer Relationship Management (CRM) system for the energy industry provide UK energy suppliers with the tools to manage customer billing needs through one system and provide a greater customer experience. Our CRM platform helps new and existing electricity or gas suppliers reduce costs by enabling operational control of customer and customer related activities. Access is driven by permission and determines user functionality. At the same time, both electricity billing software and gas billing software system’s structures are easily configured to the desired processes of individual energy suppliers.

Bespoke Communication Layers


Supporting both electricity and gas supplies through the same interface, our energy supplier CRM links via API’s to our market messaging products. This is done through our gas and electricity data flow management systems, GASMAN and REGMAN.


Acting as data flow communication tools, GASMAN and REGMAN provide UK energy suppliers with data views and functionality, traditionally driven by market messaging systems.


Lower costs, more control

Automated Correspondence


Full customer management is driven via a secure and configurable web driven energy billing platform, which provides an umbrella view of a customer’s account and correspondence.


Using our CRM system for energy suppliers, you can define trigger points within the system and automate customer correspondence by letter, email or SMS. This means that you can integrate telephone and email solutions for seamless back-office work and greater customer experience.

Energy Billing Software: Key Features

man in front of the computer

Manage customer energy billing

You can manage customer energy billing by exception, with bills running automated through the system

Ad-hoc bill production

Our energy supplier CRM incorporates an energy billing system allowing scheduled and ad-hoc bill production to your bespoke branded billing template.

Quarantined errors & exceptions

Errors and exceptions quarantined are resolved by your billing team. 

Seamless Integrations

Dyball's energy billing software effortlessly integrates with our chosen ledger and direct debit partners. Our energy billing service can also include bespoke integrations with your chosen Direct Debit and Sales Ledger provider to help automate your billing and collection processes.

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2 in 1 Energy Billing System

Cross market functionality means domestic customers of gas and electric energy providers and SME energy supply customers are both managed through the same CRM billing system and interfaces. 

Our CRM system enables energy suppliers to produce both gas and electricity billing through one platform. It also provides more accuracy and greater efficiency for your energy billing processes.

Book a FREE Consultation

Get in touch with our expert energy market consultants today!

Read our Customer Success Stories and find out how suppliers across the UK are using our energy industry software to improve business efficiencies.


Frequently Asked Questions

  • What are the benefits of energy billing solutions?

    Energy billing systems allow you to track usage of the energy you sell to consumers (e.g. gas and electricity) and then manage the billing process based on the usage data acquired. They also simplify and improve all billing activities, by delivering a wide range of features which enable full customisation. Energy suppliers therefore benefit from a bespoke software, which is tailored to their individual requirements. 

  • Do I need a DCC adapter?

    A DCC Adapter is highly beneficial for any energy business as it allows them to connect and communicate with the Data Communications Company (DCC) supported smart meters network. Adapters are designed to simplify the process and minimise the level of IT development change needed to a supply company’s internal systems. With Dyball Associates, you can benefit from a bespoke DCC Adapter which seamlessly integrates with our CSM as well as any other energy supply CRM systems. 

  • What is an energy management system?

    An Energy Management System (EMS) is an automation tool which gathers field data and informs the users through bespoke monitoring features therefore delivering regulatory compliance to energy suppliers. The data can include details on energy usage, industry communications and incidents. This allows energy supply companies to effectively manage and monitor resources and workflow. 


    As part of our energy managed services, Dyball Associates provide Gas and Electricity Dataflow Management Systems to energy suppliers in the UK through GASMAN and REGMAN. Both of these energy management systems are highly versatile, with REGMAN continuing to receive the lowest possible risk rating from ELEXON during electricity qualification processes. Our communication tools allow electricity and gas supply businesses to operate within both domestic and commercial energy markets using the same system. 

  • How do I achieve energy industry accreditation?

    The quickest and most efficient way to achieve energy industry accreditation  and start supplying is to purchase an off-the-shelf energy supply business. Lawful market entry requires you to obtain a number of qualifications, typically issued by the main regulators of the energy sector: Ofgem, Elexon, MRASCo, SPAA and Xoserve.


    The most important qualification is the Ofgem Energy Supply Licence for electricity or gas. Adhering to all the necessary codes and attaining the right licences can often be an onerous process, which is why many aspiring market entrants also opt for the services of professional energy market consultants to help them speed up the process.

  • How long can an energy company backdate a bill?

    Regulations introduced by Ofgem in 2019 state that energy companies can only backdate energy bills for no longer than 12 months. 

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