How a CRM makes change of tenancy energy bills easy to manage

Change of Tenancy Challenges

If a customer is moving to a new property, they should contact their current property’s energy supplier with at least 48 hours’ notice and provide an up to date meter reading.

If the customer is a business, then they will be obliged to inform a supplier of their contractual situation.

An energy supplier may need proof that the customer will no longer be responsible for paying the bills at the property especially if the customers is a business. There’s also the issue of early termination fees but these are often dealt with on an ad hoc basis.

For example, if a business moves into a new property that has its energy supplied by the supplier of their old property, they will have to inform them as soon as possible that they are the new tenant. If they fail to do this, then they will be liable to any charges incurred by the previous tenant.

The biggest challenge for energy suppliers is to keep track of all the various data changes such as changing the customers address, meter readings and contractual obligations.

Many customers who do move property often decide to keep their current supplier so their information will need to be updated quickly and accurately to avoid any errors in their energy bills. 

Before a Change of Tenancy

When a customer decides to move property there are a few things they should have done to ensure that they avoid incurring charges and receive their final energy bill.

They should inform their electricity and gas supplier with at least 48 hours’ notice and they should provide an accurate meter reading on the day of their move to the supplier.

If the customer has a smart meter installed, then a reading can be taken by the supplier which will reduce the chance of any errors being made. They also need to provide a forwarding address so that they can be sent a final bill.

If their final bill says that they’re owed money, then they can claim that money back off of the supplier.

All of this data needs to be recorded and kept up to date. With a CRM an energy supplier can automate the process for a change of tenancy and all of the customer exchange details, billing information and any money due. 

After a Change of Tenancy

When a customer has moved to their new property, they should then contact the supplier at the new property and inform them of the change of tenancy.

On the day they move in they should also take a meter reading to the properties current supplier in order to receive an accurate first energy bill.

Normally a new tenant will be automatically be put onto a deemed contract by the properties current supplier until they either decide to switch supplier or seek a better tariff or contract.

Why use a CRM?

A change of tenancy requires a wealth of different information to ensure a smooth process and keep customers satisfied. A CRM is key to this as it grants an energy supplier full customer management that provides a full overview of a customer’s account, correspondence, and billing information.

A CRM allows the integration of telephone and email solutions for seamless back-office work that enables an excellent customer experience.

With full overview and management reporting of a customers Change of Tenancy status an energy supplier can reduce the stress for consumers and meet industry regulatory requirements.

The gas and electricity billing software we provide effortlessly integrates with our chosen ledger and direct debit partners. Dyball’s CRM utility billing solution enhances customer services by allowing consumers to view and manage their account using a bespoke customer portal integration.

Our energy billing solutions also reduce costs by delivering accurate bills and enabling the automation of billing and collection processes. This is achieved through a range of high-quality features, including bill management services, energy tariffs set-up and more.

For more information, get in contact with us today. 

Further Reading

How a CRM makes Energy Billing easy for Energy Suppliers

Energy Billing: The Differences between Domestic and Business Energy Bills

How should an energy supplier handle energy billing complaints?

Dyball Associates are proud to help new supply businesses successfully launch in the UK market.

Through our energy market consultancy services, and the software we’ve developed, we’re supporting new UK electricity and gas suppliers get set up and start supplying.

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