How a CRM makes Energy Billing easy for Energy Suppliers
Inaccurate energy billing still tops the charts when it comes to customer complaints, but there is a way for energy suppliers to reduce the chance of making errors and better engage their customers. Customer Relationship Management (CRM) software reduces the chance of making errors as well as increasing customer engagement.
The Advantages of a CRM when it comes to energy billing
A CRM software solution provides an energy supplier with several major benefits when it comes to energy billing. These include:
Secure and fast delivery of invoices – An energy supplier no longer has to rely on the postman delivering invoices to customers safely.
With a CRM an energy bill is securely delivered instantaneously into the customer’s inbox. This process can also be automated allowing your employees to focus on other customer or business needs.
Keep a record – A CRM allows an energy supplier to keep a paper trail so that they never lose track of who they’ve billed and what is owed by the customer.
You’ll also be able to keep records of all of your past interactions with a customer. This enables your staff to easily see whether a customer has had issues in the past with bill payments and in turn allowing them to handle any issues in an informed, professional manner.
Cost reduction – It might seem obvious but not having to send out a myriad of letters and paperwork to consumers can save energy suppliers a fortune. A CRM allows a supplier to do all of its invoicing and customer communications quickly and easily online.
Use Dyball’s CRM software for your Energy Billing needs
Dyball’s CRM, for example, helps cut costs by giving an energy supplier full control of a customer profile and all customer-related activities, all of which can be easily configured to the desired processes of individual gas and electricity suppliers.
With more customers using the internet to manage their energy, having a CRM is a great tool for an energy supplier to provide your customers with a seamless billing and communications process.
Other benefits of our CRM and energy billing software include –
- Easy energy bill management and issuance of bills and statements
- Easily change dates and other customer-relevant information including changes of tenancy
- Easily set energy tariffs and bespoke rates for commercial energy usage that is based on clear consumption data
- Easy integration of Direct Debit payments and sales ledger information
- Custom energy bill designs using energy regulator (Ofgem) approved templates
- Automates PDF production that can include alternative languages, braille, and larger fonts
- Automatically creates fatal errors and warnings when billing errors are detected allowing for easy reviews and changes. And much more! For more information contact us today.
Further Reading
Benefits of Customer Relationship Management (CRM) Software in the Energy Sector
Energy Billing – How does it work?
Energy Billing: The Differences between Domestic and Business energy bills
Dyball Associates are proud to help new supply businesses successfully launch in the UK market.
Through our energy market consultancy services, and the software we’ve developed, we’re supporting new UK electricity and gas suppliers get set up and start supplying.
Follow us on Twitter and LinkedIn to keep up to date with the latest news and updates in the energy industry.
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